Privacy & Data Protection Policy - April 2018

1. Introduction

We are committed to safeguarding the privacy of our customers and website visitors. In this policy we explain how we will treat your personal information.

2. Collecting personal information

2.1    We collect, store and use the following kinds of personal information:

  • information relating to any purchases you make of our goods or services (including your name, address, telephone number and email address);

  • information contained in or relating to any communication that you send to us or send

  • through our website (including the communication content and metadata associated with the communication);

  • information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

  • information about your computer and about your visits to and use of this website (including your IP address, geographical location,

  • browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

  • information that you provide to us when registering with us through our website (including your email address);

  • any other personal information that you choose to send to us;

2.2   Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using personal information

3.1    We may use your personal information to supply goods or services purchased from us;

  • send statements, invoices and payment reminders to you, and collect payments from you;

  • send you non-marketing commercial communications;

  • send you our newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

  • send you marketing communications relating to our business  which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

  • administer our website and business;

  • deal with enquiries and complaints made by or about you relating to our website;

  • verify compliance with the terms and conditions governing the use of our website;

3.2     We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

3.3      All our website financial transactions are handled through our payment services provider, Paypal. You can review the provider’s privacy policy at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information

4.1       We may disclose your personal information to any of our employees insofar as reasonably necessary for the purposes set out in this policy.

4.2       We may disclose your personal information:

  • to the extent that we are required to do so by law in connection with any ongoing or prospective legal proceedings;

  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

  • to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.

4.3       Except as provided in this policy, we will not provide your personal information to third parties.

5. International data transfers

5.1       Information that we collect will NOT be stored, processed or transferred in or to any country other than the United Kingdom.

5.2       Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

6. Retaining personal information

6.1       Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary.

6.2       Notwithstanding the other provisions of this Section 6 we will retain documents (including electronic documents) containing personal data:

  • to the extent that we are required to do so by law;

  • if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Security of personal information

7.1       We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2       We will store all the personal information you provide on our secure (password and firewall-protected) ICT equipment.

7.3       All electronic financial transactions entered into through our website will be protected by encryption technology.

7.4       You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.5       You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8. Amendments

8.1       We may update this policy from time to time by publishing a new version on our website. You should check the website occasionally to ensure you are happy with any changes to this policy.

8.2       We may also notify you of changes to this policy by email.

9. Your rights

9.1       You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

  • the payment of a fee (currently fixed at GBP 10); and

  • the supply of appropriate evidence of your identity.

 

9.2       We may withhold personal information that you request to the extent permitted by law.

9.3       You may instruct us at any time not to process your personal information for marketing purposes.

9.4       In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, and we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10. Third party websites

10.1     Our website includes hyperlinks to, and details of, third party websites.

10.2     We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

12. Cookies

12.1     Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

12.2     A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.3     Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.4     Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.5     We use both session and persistent cookies on our website.

12.6     The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

 We use Google Analytics on our website to recognise a computer when a user visits the website / track users as they navigate the website / enable the use of a shopping cart on the website / improve the website’s usability / analyse the use of the website / administer the website / prevent fraud and improve the security of the website / personalise the website for each user / target advertisements which may be of particular interest to specific users.